Is Good Customer Service Important?
Good quality of customer service is as important as every piece of handmade item you create. Not only you’re unique and beautiful craft can stand out from the crowd, but rather your credibility, dignity, and your image as an artist and seller of your items. There are many different types of bead craft hobbies, but whichever one you choose to specialize in, the way to approach customers is exactly the same.
Mostly, business establishments, store, outlet, and centers do surveys and accept feedback from their customers. In this way, they will know how they are rated according to the quality of their service they provide to their customer.
Good customer service enhances your image as a professional. If you are good and friendly, efficiently dealing with your customers, they’ll be thinking that you’re really practicing your professionalism. They will not think as if you’re just a mere crafter, and they will likely to trust you.
It so easy spreading news, whether it is good or bad, your customer can share information about your service to their friends. So if you don’t have a good quality of customer service, the least they can do is to won’t refer you to a friend that can also be your customer in the future.
Remember, you have many competitors; you want to stand out among them. If people would like to buy something, you want to think you’re store is their first option to visit. This is not impossible if they already experience pleasure buying in your store. One way add some value to your business is to offer some free advice to your customers, you don’t have to give away all your secrets, but a small pamphlet explaining how to make simple beaded anklet will go a long way in keeping customers coming back for more.
Good customer service also means offering some extras. Like, put a good pricing on your item, this one way of enticing them from competition, but this is not highly recommended. There are still many options in which you can gain your customer’s loyalty without decreasing your profit. For instance, it is very common particularly in Christmas season that customers would really want to purchase all necessary items as soon as possible. Make a lot of party plan business that you can deliver within 2-3 weeks. This is one way of winning the loyalty of your customer; however you have to make sure you go through with it when offering this benefit. Don’t make a quick turnaround promises and letting customer down, this can really a cause of damage on your reputation.
Another option is offering your customers with unique benefits like free gift wrapping, custom fitting, and providing them with special care and cleaning service to their items. Offer them also a loyalty bonus that they will absolutely appreciate, and more likely returning more often in your store. Provide your customer extra reassurance by offering them unconditional guarantee on every items they purchase. Don’t forget to make hang tags for you jewelry, if customers are happy they will pass your details on to other people.
Generally, good customer service include the following attitudes: be trust worthy, treat your customer with respect, make sure of planning a good solution when things do go wrong, and be open to feedback, suggestion, changes and complaints from your customer. And the most important is after understanding the inputs of your customers, don’t just disregard it but rather act on it.
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